Refund and Returns Policy

At TRUSTINSURANCE, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a refund and return policy to address your concerns.

REFUND AND RETURN CONDITIONS

To be eligible for a return and refund, the following conditions must be met:

  • Timeframe: Returns must be made within 30 days of purchase. After this period, we cannot offer a full refund or exchange.
  • Condition of Goods: The item must be unused, in the same condition you received it, and in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.

PROCESS FOR RETURNS AND REFUNDS

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to us at info@trustinsurance.click or call (270) 869-0059 to inform us of your intent to return the product.
  2. Return Authorization: We will provide you with a return authorization number and instructions on how to return the product. Please do not return any products without authorization.
  3. Return Shipment: Customers are responsible for shipping costs on returned items unless the product is defective or not as described.
  4. Inspection and Approval: Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If approved, your refund will be processed.
  5. Refund Method: Refunds will be issued to the original payment method. Depending on your payment provider, it may take up to 10 business days for the refund to appear in your account.

EXCEPTIONS TO THE REFUND POLICY

Certain items are non-returnable and non-refundable, including:

  • Products that are opened or used, such as insurance policies or services that have been fully executed.
  • Digital products or services.
  • Any products marked as “final sale” or “non-returnable” at the time of purchase.

DAMAGES AND DEFECTS

If you receive a damaged or defective product, please contact us immediately at info@trustinsurance.click or call (270) 869-0059. We will arrange for a replacement or refund based on your preference. You may be required to provide photographic evidence of the damage.

CHANGES TO THIS POLICY

We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated date. It is your responsibility to review this policy periodically.

LAST REVISED: DECEMBER 6, 2024